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Date No Time Rstickets pro Editing or creating a new department will display rstickets pro following tabbed structure: For pto hours we have done a setup of the RSTickets Pro, covered all requirements of our customers.
Customers can submit support requests without being logged in – they just need to fill in their name and email address. Don’t want to pay for every single template? A predefined subject can be set as default by using the [c] tag. It’s the best support system I’ve ever used.
They really know how to make some kick ass extensions.
Disable this if you experience issues modules or menus disappearing. Pro Registration Plugin allows you rstickets pro create a Joomla! Static assignment type implies that once a ticket has been added, this will not be assigned to anyone – it will be flagged as Unassigned. Integration is a Joomla! Pro will allow you to add labels to your departments so these can be translated. The colleagues from RSJoomla! After successfully submitting the information, an account is automatically rstickets pro for them and the credentials are sent to the email address supplied.
RSTickets!Pro – Performing a new installation
Create newsletter subscription forms with RSForm! Customize these classes in your template’s default CSS file to better differentiate between the two containers. Rstickets pro a Ticket Last, but not least, clicking on the Ticket subject or Ticket code will open the actual ticket. Rstickets pro of Replies Assigned Ticket: Add any number of priorities you want! Pro uses three types of priorities low, normal, high as well as three types of statuses open, on-hold, closed.
How do I generate a license code? Well worth the money they charge for this component.
Pro Cron plugin allows you to transform a simple email sent to a configured address into a support ticket, thus reducing the steps required by your customers to receive customer care. Social networking comes hand in hand with blogging quite often, the RSJoomla! To achieve this you can use language file placeholders in your messages and then define them in rsticets rstickets pro files.
Each department can have its own set of custom fields – this way you can receive valid and relevant information for the selected department.
Knowledgebase Hits for “Hot” Articles: Days a ticket should go into autoclose status: Posted on 31 May You can get a preview of the This upgrade is available rstickets pro subscriptions of the same type, meaning you can only upgrade your 12 months single site subscription to a 12 months multi-site one. Other email addresses can be notified as well by rstickets pro them in the department settings. Free Downloads Take a look at our free extensions portfolio and download them for your Joomla!
Ppro can add an unlimited number rwtickets statuses on top of the three default ones.
Emails Each department has a set of emails that can be configured: